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Retrieval Testing

The Retrieval Testing page lets you chat with your bot directly from the dashboard. Use it to verify the bot’s answers, test edge cases, and make sure everything works before your visitors see it.

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How to Use Retrieval Testing

1

Open Retrieval Testing

Navigate to Retrieval Testing from the dashboard sidebar.
2

Type a Question

Use the chat input at the bottom to type a question, just like a visitor would on your website.
3

Review the Response

The bot replies in real time with a streaming response. You’ll see the answer appear word by word, along with the sources it used.
4

Iterate and Test

Ask follow-up questions or test different phrasings to see how the bot handles variations.
Retrieval Testing chat interface with bot response and cited sources

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What to Test

Common Questions

Start with the most frequent questions your visitors ask.

Edge Cases

Try questions where the answer is partial or not in your knowledge base.

Different Phrasings

Ask the same question in different ways to check consistency.

Recent Updates

After rebuilding, test with questions related to newly added content.

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Understanding the Response

Each response in the testing chat includes:
  • The answer: Generated from your knowledge base content
  • Cited sources: Which documents or URLs the bot used to form its answer
If the bot can’t answer a question, it usually means the relevant information isn’t in your knowledge base yet. Try uploading more content or adding the relevant URL.

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Chat Sessions

Your testing conversations are saved as sessions. You can:
  • Continue a previous conversation
  • Start a new session for fresh testing
  • Review past sessions to track improvements

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Next Steps

Bot Response History

See how the widget is performing with real visitors.

Knowledge Graph

Explore the connections in your knowledge base.