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Response Preferences

The Preferences panel lets you control how your bot communicates with your visitors. You can adjust the communication style and response length to match your brand’s voice.

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Communication Style

Choose how the bot talks to your users:
StyleDescriptionBest For
ProfessionalFormal, polished languageBusiness sites, SaaS support
CasualFriendly, conversational toneConsumer brands, lifestyle sites
TechnicalPrecise, detail-oriented languageDeveloper tools, technical products
ConciseShort, to-the-point answersHigh-traffic FAQ-heavy pages

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Response Length

Control how detailed the bot’s answers are:
LengthDescriptionBest For
BriefShort, direct answers in 1-2 sentencesSimple FAQs, quick support
ModerateBalanced answers with enough contextMost use cases (default)
DetailedFull answers with thorough explanationsComplex products, educational content
Preferences panel with Communication Style and Response Length dropdowns

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How to Change Preferences

1

Open Preferences

Click the Preferences icon (gear icon) in the dashboard. A side panel will open.
2

Select Communication Style

Use the Communication Style dropdown to choose between Professional, Casual, Technical, or Concise.
3

Select Response Length

Use the Response Length dropdown to choose between Brief, Moderate, or Detailed.
4

Save Changes

Click the Save button. Changes take effect immediately for all new responses.
Past widget conversations stay as they were. Only new answers will use the updated style.

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Per-Workspace Settings

Preferences are configured per workspace. If you run multiple widgets across different sites or brands, each one can have its own communication style and response length.
A consumer brand might use Casual + Brief, while a SaaS product’s docs site might use Professional + Detailed.

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Next Step

Pricing Plans

See what’s included in each plan.