​

Frequently Asked Questions

​

Is BestChatBot just another chatbot?

No. Most chatbots follow rigid scripts. BestChatBot is a learning AI agent trained on your business data. It improves from real conversations and adapts to your community’s language over time.

​

Can it replace human support?

For repetitive, high-volume questions, yes. BestChatBot handles the FAQ-type questions that eat up your team’s time. For edge cases and complex issues, it reduces workload so your human team can focus on what matters.

​

Does it work with Discord?

Yes. BestChatBot was built for communities, not just websites. It lives inside your Discord server and responds to messages naturally. No slash commands, no special syntax.

​

How fast can I launch?

Most teams deploy in minutes, not days. Sign in with Discord, invite the bot, upload a few documents, and you’re live.

​

Do I need technical skills?

Not at all. The dashboard handles everything. Upload files by dragging and dropping. Toggle channels with a click. No code, no API keys, no terminal.

​

What file types can I upload?

BestChatBot accepts:

• PDF (.pdf)
• Word (.docx)
• Text (.txt)
• Markdown (.md)

​

How does the bot learn from my Discord server?

When moderators answer questions in enabled channels, BestChatBot captures those Q&A pairs and stores them in your knowledge base. Over time, the bot builds a library of real, community-tested answers.

​

What happens when I hit my response limit?

The bot stops responding in Discord until your next billing cycle starts or you upgrade your plan. Your knowledge base and settings stay intact.

​

Can I use it on multiple Discord servers?

Yes. Each plan includes a set number of workspaces. One workspace maps to one Discord server. Higher plans give you more workspaces.

​

Is my data secure?

Yes. Each workspace has its own isolated data store. Your knowledge base content is never shared between workspaces or with other customers. We use industry-standard security practices for all data handling.

​

Can I cancel anytime?

Yes. Cancel from the Stripe customer portal in your Billing settings. Your plan stays active until the end of the current billing period, then reverts to Free. Your data is preserved.

​

What if the bot gives a wrong answer?

Check the Bot Responses page to find the bad answer, then update your knowledge base with better content. After rebuilding, the bot will give improved answers.

​

Still have questions?

Reach out to us at [email protected] or join our Discord community.