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Frequently Asked Questions

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Is BestChatBot just another chatbot?

No. Most chatbots follow rigid scripts. BestChatBot is an AI agent trained on your business data, drawing from the documents and URLs you upload. It can also be tuned for tone and response length to match your brand.

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Can it replace human support?

For repetitive, high-volume questions, yes. BestChatBot handles the FAQ-type questions that eat up your team’s time. For edge cases and complex issues, it reduces workload so your human team can focus on what matters.

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How does it work on websites?

You embed a single script tag in your HTML. A chat bubble appears in the bottom-right of every page where the snippet is loaded. Visitors click the bubble, ask a question, and get instant answers from your knowledge base — answers stream word by word with cited sources.

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How fast can I launch?

Most teams deploy in minutes, not days. Create an account, configure the widget, upload a few documents, and you’re live.

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Do I need technical skills?

Not at all. The dashboard handles everything. Upload files by dragging and dropping. To install the widget, paste one script tag on your site (or use the platform-specific instructions for WordPress, Shopify, Wix, Squarespace, Next.js, etc.).

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What file types can I upload?

BestChatBot accepts:

• PDF (.pdf)
• Word (.docx)
• Text (.txt)
• Markdown (.md)

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What happens during a knowledge base rebuild?

The rebuild replaces the entire knowledge base with a fresh version. Sources marked as deleted are discarded, pending sources are fetched and added, and all active sources are re-processed. The widget will not respond to questions during the rebuild.

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What happens when I hit my response limit?

The widget stops responding until your next billing cycle starts or you upgrade your plan. Your knowledge base and settings stay intact.

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Is billing per workspace or per account?

Billing is per account, not per workspace. Your subscription covers all workspaces under your account.

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Can I use multiple widgets?

Yes. Each plan includes a set number of workspaces. Each workspace runs one widget. Higher plans give you more workspaces — useful if you manage multiple sites or brands.

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Is my data secure?

Yes. Each workspace has its own isolated data store. Your knowledge base content is never shared between workspaces or with other customers. The widget itself runs inside a closed Shadow DOM, so it cannot leak data into the host page or vice versa.

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Can I cancel anytime?

Yes. Cancel from the Stripe customer portal in your Billing settings. Your plan stays active until the end of the current billing period, then reverts to Free. Your data is preserved.

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What if the bot gives a wrong answer?

Check the Bot Responses page to find the bad answer, then update your knowledge base with better content. After rebuilding, the bot will give improved answers.

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Still have questions?

Reach out to us at support@bestchatbot.io.