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Frequently Asked Questions

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Is BestChatBot just another chatbot?

No. Most chatbots follow rigid scripts. BestChatBot is an AI agent trained on your business data. It learns from moderator corrections and valuable information shared in your community, getting smarter over time.

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Can it replace human support?

For repetitive, high-volume questions, yes. BestChatBot handles the FAQ-type questions that eat up your team’s time. For edge cases and complex issues, it reduces workload so your human team can focus on what matters.

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Does it work with Discord?

Yes. BestChatBot was built for communities, not just websites. It lives inside your Discord server and responds to messages naturally. No slash commands, no special syntax.

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Does it work on websites?

Yes. You can embed a chat widget on your website. Visitors get instant answers from your knowledge base directly on your site.

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Can I use both Discord and a web widget?

Yes, but each platform requires its own workspace. Each workspace has an isolated knowledge base. Create one workspace for Discord and another for your web widget.

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How fast can I launch?

Most teams deploy in minutes, not days. Create an account, invite the bot or set up the widget, upload a few documents, and you’re live.

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Do I need technical skills?

Not at all. The dashboard handles everything. Upload files by dragging and dropping. Toggle channels with a click. For the web widget, just paste one script tag on your site.

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What file types can I upload?

BestChatBot accepts:

• PDF (.pdf)
• Word (.docx)
• Text (.txt)
• Markdown (.md)

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How does the bot learn from my Discord server?

When moderators answer questions in enabled channels, BestChatBot evaluates whether the answer adds valuable, knowledge-base-related information. Only useful, novel knowledge is captured — casual replies and off-topic messages are automatically filtered out. This happens through the Q&A Learning System, which is a Discord-only feature.

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What happens during a knowledge base rebuild?

The rebuild replaces the entire knowledge base with a fresh version. Sources marked as deleted are discarded, pending sources are fetched and added, and all active sources are re-processed. The bot will not respond to questions during the rebuild.

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What happens when I hit my response limit?

The bot stops responding until your next billing cycle starts or you upgrade your plan. Your knowledge base and settings stay intact.

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Is billing per workspace or per account?

Billing is per account, not per workspace. Your subscription covers all workspaces under your account.

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Can I use it on multiple Discord servers?

Yes. Each plan includes a set number of workspaces. One workspace maps to one Discord server (or one web widget). Higher plans give you more workspaces.

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Is my data secure?

Yes. Each workspace has its own isolated data store. Your knowledge base content is never shared between workspaces or with other customers.

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Can I cancel anytime?

Yes. Cancel from the Stripe customer portal in your Billing settings. Your plan stays active until the end of the current billing period, then reverts to Free. Your data is preserved.

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What if the bot gives a wrong answer?

Check the Bot Responses page to find the bad answer, then update your knowledge base with better content. After rebuilding, the bot will give improved answers.

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Still have questions?

Reach out to us at support@bestchatbot.io or join our Discord community.