How the Bot Responds
BestChatBot works differently from typical Discord bots. It doesn’t use slash commands. It reads regular messages and responds naturally when it can help.The Response Flow
Question Detected
The bot analyzes the message to determine if it’s a question or request it can answer based on the knowledge base.
Knowledge Retrieved
BestChatBot searches through your documents, scraped pages, and Q&A entries to find the most relevant information.
Response Generated
Using the retrieved knowledge and your response preferences (style and length), the bot crafts a natural, human-like answer.
What the Bot Responds To
| Scenario | Bot Responds? |
|---|---|
| Direct question about your product/service | Yes |
| Question that matches your knowledge base | Yes |
| Casual conversation between users | No |
| Off-topic messages | No |
| Messages in disabled channels | No |
Response Formatting
The bot formats its responses to be easy to read:- Short, clear paragraphs: No walls of text
- Cited sources: When relevant, the bot mentions where it found the information
- Natural tone: Matches the communication style you’ve configured (Professional, Casual, Technical, or Concise)