Upload Documents
The Files tab in the Document Manager lets you upload files that BestChatBot uses to answer questions. This is the most direct way to add knowledge to your bot.Supported File Types
| Format | Extension | Best For |
|---|---|---|
.pdf | Product manuals, guides, reports | |
| Word | .docx | Internal documentation, SOPs |
| Text | .txt | Plain text notes, FAQs |
| Markdown | .md | Technical docs, README files |
How to Upload
Open Document Manager
From the dashboard sidebar, go to the Document Manager section. Make sure you’re on the Files tab.
Drag and Drop
Drag your files directly into the upload area, or click the upload zone to browse your computer.
Wait for Processing
Each file goes through a processing pipeline. You’ll see a progress indicator for each file as it’s being analyzed and added to your knowledge base.
Managing Documents
Once uploaded, your documents appear in a list where you can:- View the document name and upload date
- Delete documents you no longer need
- See status: whether the document has been processed successfully
Tips for Better Results
Use Clear Language
Write documents in clear, simple language. The bot’s answers will mirror the clarity of your source content.
Keep Content Focused
Shorter, topic-focused documents work better than one giant file covering everything.
Update Regularly
When your information changes, upload updated documents and rebuild the knowledge base.
Remove Outdated Files
Delete old documents to prevent the bot from giving outdated answers.