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Upload Documents

The Files tab in the Document Manager lets you upload files that BestChatBot uses to answer questions. This is the most direct way to add knowledge to your bot.

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Supported File Types

FormatExtensionBest For
PDF.pdfProduct manuals, guides, reports
Word.docxInternal documentation, SOPs
Text.txtPlain text notes, FAQs
Markdown.mdTechnical docs, README files

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How to Upload

1

Open Document Manager

From the dashboard sidebar, go to the Document Manager section. Make sure you’re on the Files tab.
2

Drag and Drop

Drag your files directly into the upload area, or click the upload zone to browse your computer.
You can upload multiple files at once by selecting them all before dropping.
3

Wait for Processing

You’ll see a progress indicator for each file as it’s being processed.
4

Rebuild Your Knowledge Base

After uploading, click Rebuild Knowledge Base to incorporate the new content into the bot’s active knowledge.
The bot won’t use newly uploaded content until you rebuild the knowledge base. During the rebuild, the bot will not respond to questions to avoid giving incorrect or incomplete answers.
Document Manager showing the Files tab with uploaded documents

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Managing Documents

Once uploaded, your documents appear in a list where you can:
  • View the document name and upload date
  • Delete documents you no longer need
  • See status: whether the document has been processed successfully
Changes to your documents (new uploads or deletions) are not applied until you perform a Knowledge Base Rebuild. The bot continues using the previous version of the knowledge base until then.

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Tips for Better Results

Use Clear Language

Write documents in clear, simple language. The bot’s answers will mirror the clarity of your source content.

Keep Content Focused

Shorter, topic-focused documents work better than one giant file covering everything.

Update Regularly

When your information changes, upload updated documents and rebuild the knowledge base.

Remove Outdated Files

Delete old documents to prevent the bot from giving outdated answers.

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Next Steps

Add URLs

Scrape content directly from your website.

Rebuild Knowledge Base

Learn when and how to rebuild.