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Usage Tracking

BestChatBot tracks your monthly widget responses so you always know how much of your plan you’ve used. Usage resets at the beginning of each billing cycle.

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Viewing Your Usage

In the dashboard, you’ll find usage information in several places:

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Usage Indicator

A quick-glance indicator in the sidebar or top bar shows your current usage as a percentage of your plan limit.

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Usage Chart

The Billing section includes a chart showing your response usage over time, so you can see trends and predict when you might approach your limit.

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Workspace Distribution

If you have multiple workspaces (multiple widgets), you can see how usage is distributed across them. This helps you identify which sites are most active.
Billing page showing subscription details, usage stats, daily chart, and workspace distribution

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What Counts as a Response

A bot response is any answer the bot actually generates and returns — on your live widget or in the Retrieval Testing page. A successfully executed agentic action also counts. If the bot doesn’t deliver a result, you aren’t charged.
You’re billed only when the bot produces a real result. Offering an action, failing, or not finding an answer is free.

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Approaching Your Limit

When you’re nearing your monthly limit:
  • The usage indicator changes color to warn you
  • You can upgrade your plan at any time to get more responses
Once you hit your monthly limit, the widget will stop responding to visitors until the next billing cycle or until you upgrade.

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Usage by Plan

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Next Steps

Upgrade Your Plan

Need more responses? Upgrade anytime.

View Pricing

Compare all available plans.