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Connect Slack

Human handoff doesn’t have to live in the dashboard. Connect Slack and your team can pick up live conversations from a Slack channel — replies you post in the thread reach the visitor in the widget, and the conversation still shows up in your dashboard inbox.
Slack live-chat handoff is a premium feature, available on the Pro and Business plans. See Pricing Plans.

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How It Works

When a visitor asks for a human, BestChatBot opens one thread per conversation in your chosen Slack channel. Anyone on your team replies in that thread; the visitor sees the replies in the widget, and messages stay in sync with your dashboard inbox.

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Connect Slack to Your Widget

You need an Editor, Admin, or Owner role, on a plan that includes Slack.

Open the Slack tab

In your workspace dashboard, open Web Widget → Slack, then click Connect Slack.
Slack tab in the widget settings with the Connect Slack button

Authorize the BestChatBot Handoff app

A Slack window opens. Sign in and approve the BestChatBot Handoff app for your Slack workspace. It requests only the scopes it needs to post and read handoff threads — it can’t leave your channels on its own.
Slack authorization screen approving the BestChatBot Handoff app

Pick a channel

Back in BestChatBot, choose the Slack channel where handoffs should land.
Use a private channel. A public channel exposes visitor details to everyone in your Slack workspace.
For a private channel, invite the BestChatBot Handoff bot to it first — private channels only appear in the list once the bot is a member.
Dialog to pick the Slack channel for handoffs, with the private-channel warning

You're connected

The Slack tab shows your connected Slack workspace and channel, with options to Change channel or Disconnect.
Slack tab showing the connected Slack workspace and channel

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Handling a Handoff in Slack

When a visitor requests a human, a thread opens in your channel titled New user handoff request, with a card showing who the visitor is (name, email, ID, or “Anonymous visitor”) and a link to open the conversation in your dashboard.
Slack thread showing a new user handoff request with the visitor card and a Close ticket button
  • Reply in the thread to answer the visitor — your message appears in their widget.
  • The visitor’s messages and any dashboard-operator replies are mirrored into the thread, so the whole exchange stays in one place.
  • Click Close ticket when you’re done. The thread is marked resolved and the handoff ends.
Slack is an alternative to the dashboard, not a replacement. The same conversation still appears in your dashboard’s live inbox, tagged so you can see it’s being handled in Slack.

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Privacy

When you enable Slack handoff, visitor conversation data is shared with Slack to deliver it to your channel. Slack is listed as a third-party service in our Privacy Policy. Using a private channel keeps that data limited to the team members you invite.

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Disconnecting

Open Web Widget → Slack and click Disconnect. Handoffs stop going to Slack right away and return to dashboard-only. You can reconnect anytime — your channel choice is remembered.

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Availability

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Next Steps

Human Handoff

See how live chat works in the dashboard, including AI-drafted replies.

Pricing Plans

Compare plans and find the one that includes Slack handoff.