Freshdesk
Category: Help Desk. Connect Freshdesk and your widget can open and check support tickets for visitors, right inside the chat.Integrations are available on the Pro and Business plans. Freshdesk shares the Help Desk category with Zendesk, so only one of the two can be active at a time.
What This Bot Can Do
The bot does exactly these actions, nothing more. “Needs sign-in” means the visitor must be identified first; otherwise the bot gives a safe, neutral answer.| Action | What it does | Needs sign-in |
|---|---|---|
| Open a support ticket | Create a ticket with a subject, description, and priority (low, medium, high, or urgent). | No |
| Check a ticket’s status | Look up a ticket’s status and the latest replies from your team, by email or ticket ID. | Yes |
What It Can’t Do
Freshdesk is scoped to the actions above. It does not:- Reply to or comment on a ticket
- Close, resolve, or reassign a ticket
- Attach files to a ticket
How to Connect
Connecting an integration requires an Editor, Admin, or Owner role, on the Pro or Business plan. See Members & Roles.
Get your Freshdesk API key
In Freshdesk, open your Profile settings and copy your API key. Note your Freshdesk domain too — the subdomain in
yourcompany.freshdesk.com.Open Integrations
In your workspace dashboard, open your Web Widget → Integrations tab and find Freshdesk.
One per Category
Freshdesk is in the Help Desk category with Zendesk. Connecting one disconnects the other, so your bot always has a single, clear tool for help desk.Availability
| Plan | Freshdesk |
|---|---|
| Free | — |
| Starter | — |
| Pro | ✅ |
| Business | ✅ |
Next Steps
All Integrations
See the full catalog and how categories work.
Agentic Actions
Learn how the bot turns a request into a real action.