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Conversations

The Conversations page shows every conversation your bot has had with visitors. Instead of isolated question-and-answer pairs, each entry is a full conversation — the complete back-and-forth of a visitor session, including any agentic actions the bot performed (product cards, booking forms, checkout links, support tickets).

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The Conversation List

Each row is one visitor conversation. For each one you can see:

• Visitor — a short identifier for the visitor session. If the visitor was identified with a signed token, their name or email appears instead.
• Status — Open, Idle, or Closed, reflecting how recently the visitor was active.
• Responses — how many bot responses the conversation contains.
• Last activity — when the conversation was last active.

The header shows your total conversation count. Click Refresh to pull in the latest ones.

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Conversation Detail

Click any conversation to open its full timeline. You’ll see the entire exchange in order — visitor messages, bot answers, and every agentic step the bot took along the way: The detail view reconstructs rich elements exactly as the visitor saw them: This makes it easy to see not just what the bot said, but what it did. Each conversation is anchored to a single visitor session, so you always get the full thread rather than scattered messages.

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Next Steps