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Bot Responses

The Bot Responses page shows every answer your chat widget has given to visitors, along with performance analytics to help you understand how it’s performing.

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Response List

The main view shows a chronological list of all bot responses. For each response, you can see:
  • The question: What the visitor asked
  • The answer: What the bot replied
  • Timestamp: When the response was sent
  • Sources cited: What knowledge the bot drew from
Bot Responses page showing questions, answers, and source citations
Click on any response to see the full conversation detail with cited sources:
Detailed bot response showing the full answer with Sources section

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Analytics Overview

At the top of the page, a stats panel gives you a quick overview:
MetricWhat It Shows
Total ResponsesHow many answers the bot has given this month
Response RateHow often the bot successfully answers questions
Average Response TimeHow quickly the bot responds
If you see the bot giving incorrect or incomplete answers to a specific topic, add more relevant content to your knowledge base and rebuild.

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Next Steps

Knowledge Graph

Visualize how your content connects.

Upload More Content

Fill knowledge gaps with new documents.