> ## Documentation Index > Fetch the complete documentation index at: https://docs.bestchatbot.io/llms.txt > Use this file to discover all available pages before exploring further. # Conversations > Track full visitor conversations with your bot, including the agentic actions it performed. # Conversations The **Conversations** page shows every conversation your bot has had with visitors. Instead of isolated question-and-answer pairs, each entry is a **full conversation** — the complete back-and-forth of a visitor session, including any agentic actions the bot performed (product cards, booking forms, checkout links, support tickets). Conversations page listing visitor conversations with status and response count ## The Conversation List Each row is one visitor conversation. For each one you can see: * **Visitor** — a short identifier for the visitor session. If the visitor was identified with a signed token, their name or email appears instead. * **Status** — `Open`, `Idle`, or `Closed`, reflecting how recently the visitor was active. * **Responses** — how many bot responses the conversation contains. * **Last activity** — when the conversation was last active. The header shows your total conversation count. Click **Refresh** to pull in the latest ones. ## Conversation Detail Click any conversation to open its full timeline. You'll see the entire exchange in order — visitor messages, bot answers, and every agentic step the bot took along the way: Conversation detail showing a visitor purchase flow with product cards and a checkout link The detail view reconstructs rich elements exactly as the visitor saw them: | Element | What it shows | | ------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------- | | **Text** | Plain bot answers and visitor messages | | **Action cards** | Buttons the bot offered (for example, **Go to checkout** or **Book a Call**) | | **Product / time cards** | Curated products with prices, or available meeting times | | **Forms** | Forms the bot requested (such as a Schedule Meeting form), with the data the visitor submitted — or a **Not submitted** badge if they abandoned it | | **Tool results** | The outcome of an action: a booked meeting, an order status, an opened ticket | This makes it easy to see not just what the bot **said**, but what it **did**. Each conversation is anchored to a single visitor session, so you always get the full thread rather than scattered messages. ## Next Steps Learn how the bot takes the actions you see in conversations. Visualize how your content connects.