> ## Documentation Index > Fetch the complete documentation index at: https://docs.bestchatbot.io/llms.txt > Use this file to discover all available pages before exploring further. # Human Handoff > Let visitors talk to a real person on your team, live in the chat, and draft replies with AI grounded in your knowledge base. # Human Handoff Your bot handles most conversations on its own. But sometimes a visitor needs a real person — a tricky case, a sensitive question, or a deal worth closing in the moment. **Human handoff** lets a visitor pass the conversation to your team and chat with them live, right inside the widget. Human handoff runs on **operator seats**, which come with your plan. See [Pricing Plans](/billing/pricing-plans) for what your plan includes. ## How a Visitor Reaches Your Team The widget shows a **Talk to a human** button in its header whenever a live agent is available — that is, when you have at least one operator seat and one active operator. Chat widget header showing the Talk to a human button When the visitor taps it, the conversation joins your team's queue, and your operators get an email letting them know a visitor is waiting. ## Answering from Your Dashboard Handoffs land in the **Conversations** area of your dashboard, which has two views switched with a toggle: * **Tracking** — a read-only history of conversations, visible to your whole team. * **Live inbox** — the operator workspace where you actually reply. This toggle only appears for members who are **operators**. Conversations tab showing the Tracking and Live inbox toggle and a live conversation In the **Live inbox**, waiting conversations appear in real time — a sound plays when a new one arrives (you can mute it). Each conversation shows a status: **Waiting**, **Active**, **Closed**, or **Slack**. Select a conversation to see the full transcript and a reply box. Type your reply and press **Enter** to send (**Shift + Enter** adds a new line). * **Your first reply claims the conversation.** From then on it's yours, and other operators see it as handled. If two operators open the same one, only the first to reply gets it — the other keeps their draft and a note that someone else took over. * **Close it when you're done.** The **Close conversation** button ends the handoff, returns the visitor to the bot, and removes the conversation from every operator's live inbox. The visitor can request a human again later. ## Who Can Answer: Operators & Seats Being an **operator** is a capability you grant per member — separate from their role. An owner or admin marks a member as an operator from **Members & Roles**, and any role can be one. How many people can be operators at once is set by your **operator seats**, which come with your plan. Your Members page shows how many seats are used out of your limit. If a plan includes no operator seats, human handoff stays off and the **Talk to a human** button never appears. Operator seats are governed by billing. Use [Members & Roles](/workspace/members-roles) to assign operators, and see [Pricing Plans](/billing/pricing-plans) for seat limits. ## Conversation Markers The transcript records who joined and left, so anyone reviewing it later gets the full picture: * **Operator joined the conversation** — added when an operator sends their first reply. * **Operator closed the conversation** — added when the handoff is closed. In the widget, the visitor sees a simple **A team member joined** divider when a person takes over. ## AI Compose: Draft Replies from Your Knowledge Base While you answer live, you don't have to write every reply from scratch. Next to each visitor message, an **AI compose** button (✨) appears on hover. AI compose button appearing next to a visitor message in the operator inbox Click it and BestChatBot drafts a reply to **that specific message**, grounded in your knowledge base, and drops it into your reply box. A banner reminds you it's a draft — *"AI draft — generated from the visitor's message, review before sending."* Generated AI draft in the operator reply box with the review banner You stay in control: edit the draft (any typing clears the AI flag), then send it like any other reply. If your knowledge base can't ground an answer, the draft is a neutral, safe message instead. AI compose is **free** — a draft never counts against your response quota. Only the bot's own automatic replies do. ## Answer from Slack Instead Prefer to handle live chats where your team already works? You can route handoffs to a Slack channel and reply from there. Handle handoffs from a Slack channel — your team replies in Slack, visitors keep chatting in the widget. Assign operators and manage who can reply to live conversations.