> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bestchatbot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> What the Zendesk integration can and can't do, and how to connect it step by step.

# Zendesk

**Category: Help Desk.** Connect Zendesk and your widget can open and check support tickets for visitors, right inside the chat.

<Note>Integrations are available on the **Pro** and **Business** plans. Zendesk shares the Help Desk category with Freshdesk, so only one of the two can be active at a time.</Note>

## What This Bot Can Do

The bot does exactly these actions, nothing more. "Needs sign-in" means the visitor must be identified first; otherwise the bot gives a safe, neutral answer.

| Action                      | What it does                                                                              | Needs sign-in |
| --------------------------- | ----------------------------------------------------------------------------------------- | :-----------: |
| **Open a support ticket**   | Create a ticket with a subject, description, and priority (low, normal, high, or urgent). |       No      |
| **Check a ticket's status** | Look up a ticket's status and the latest replies from your team, by email or ticket ID.   |      Yes      |

## What It Can't Do

Zendesk is scoped to the actions above. It does **not**:

* Reply to or comment on a ticket
* Close, resolve, or reassign a ticket
* Attach files to a ticket

## How to Connect

<Note>Connecting an integration requires an **Editor**, **Admin**, or **Owner** role, on the **Pro** or **Business** plan. See [Members & Roles](/workspace/members-roles).</Note>

<Steps>
  <Step title="Open Integrations" icon="plug">
    In your workspace dashboard, open your **Web Widget → Integrations** tab and find **Zendesk**.
  </Step>

  <Step title="Enter your Zendesk subdomain" icon="link">
    Click **Connect**. A secure popup opens — enter your **Zendesk domain** (the subdomain in `yoursubdomain.zendesk.com`) and continue. If Freshdesk is currently active, you'll be asked to confirm replacing it.

    <Frame>
      <img src="https://mintcdn.com/bestchatbot/R7Vc4wGgRB4HhpHi/integrations/zendesk-integration/connection-popup.png?fit=max&auto=format&n=R7Vc4wGgRB4HhpHi&q=85&s=e6787ad664ddbf1788c2c7bee2234048" alt="BestChatBot Zendesk connection popup asking for the Zendesk subdomain" width="784" height="949" data-path="integrations/zendesk-integration/connection-popup.png" />
    </Frame>
  </Step>

  <Step title="Authorize on Zendesk" icon="circle-check">
    A Zendesk window opens asking to grant access to BestChatBot. Click **Allow** to authorize. You never type your Zendesk password into BestChatBot.

    <Frame>
      <img src="https://mintcdn.com/bestchatbot/R7Vc4wGgRB4HhpHi/integrations/zendesk-integration/zendesk-connection-asking.png?fit=max&auto=format&n=R7Vc4wGgRB4HhpHi&q=85&s=b551d881bbec44218fee0ea201d45be1" alt="Zendesk OAuth screen asking to allow BestChatBot to access the account" width="1598" height="1010" data-path="integrations/zendesk-integration/zendesk-connection-asking.png" />
    </Frame>
  </Step>
</Steps>

Once connected, Zendesk's actions become available right away. You can toggle each capability — **Create support ticket** and **Check ticket status** — from the integration panel.

<Frame>
  <img src="https://mintcdn.com/bestchatbot/97kdRjnWT0Lew0EI/integrations/zendesk-integration/connected.png?fit=max&auto=format&n=97kdRjnWT0Lew0EI&q=85&s=2cd2a601adea95daeaf3d73dfe7f9697" alt="Connected Zendesk panel showing the Create support ticket and Check ticket status toggles" width="1162" height="719" data-path="integrations/zendesk-integration/connected.png" />
</Frame>

## One per Category

Zendesk is in the **Help Desk** category with Freshdesk. Connecting one disconnects the other, so your bot always has a single, clear tool for help desk.

<Warning>If you connect Zendesk while Freshdesk is active, Freshdesk is turned off automatically.</Warning>

## Availability

| Plan     | Zendesk |
| -------- | ------- |
| Free     | —       |
| Starter  | —       |
| Pro      | ✅       |
| Business | ✅       |

## Next Steps

<CardGroup cols={2}>
  <Card title="All Integrations" icon="plug" href="/integrations/available-integrations">
    See the full catalog and how categories work.
  </Card>

  <Card title="Agentic Actions" icon="wand-magic-sparkles" href="/integrations/agentic-actions">
    Learn how the bot turns a request into a real action.
  </Card>
</CardGroup>