> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bestchatbot.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Response Preferences

> Customize how your bot communicates. Choose its style and response length.

# Response Preferences

The **Preferences** panel lets you control how your bot communicates with your visitors. You can adjust the communication style and response length to match your brand's voice.

## Communication Style

Choose how the bot talks to your users:

| Style            | Description                       | Best For                            |
| ---------------- | --------------------------------- | ----------------------------------- |
| **Professional** | Formal, polished language         | Business sites, SaaS support        |
| **Casual**       | Friendly, conversational tone     | Consumer brands, lifestyle sites    |
| **Technical**    | Precise, detail-oriented language | Developer tools, technical products |
| **Concise**      | Short, to-the-point answers       | High-traffic FAQ-heavy pages        |

## Response Length

Control how detailed the bot's answers are:

| Length       | Description                             | Best For                              |
| ------------ | --------------------------------------- | ------------------------------------- |
| **Brief**    | Short, direct answers in 1-2 sentences  | Simple FAQs, quick support            |
| **Moderate** | Balanced answers with enough context    | Most use cases (default)              |
| **Detailed** | Full answers with thorough explanations | Complex products, educational content |

<Frame>
  <img src="https://mintcdn.com/bestchatbot/97kdRjnWT0Lew0EI/images/response-preferences-screen.png?fit=max&auto=format&n=97kdRjnWT0Lew0EI&q=85&s=76a9abf3a8af460451ae224003649ef5" alt="Preferences panel with Communication Style and Response Length dropdowns" width="1153" height="712" data-path="images/response-preferences-screen.png" />
</Frame>

## How to Change Preferences

<Steps>
  <Step title="Open Preferences">
    Click the **Preferences** icon (gear icon) in the dashboard. A side panel will open.
  </Step>

  <Step title="Select Communication Style">
    Use the **Communication Style** dropdown to choose between Professional, Casual, Technical, or Concise.
  </Step>

  <Step title="Select Response Length">
    Use the **Response Length** dropdown to choose between Brief, Moderate, or Detailed.
  </Step>

  <Step title="Save Changes">
    Click the **Save** button. Changes take effect immediately for all new responses.

    <Note>Past widget conversations stay as they were. Only new answers will use the updated style.</Note>
  </Step>
</Steps>

## Per-Workspace Settings

Preferences are configured **per workspace**. If you run multiple widgets across different sites or brands, each one can have its own communication style and response length.

<Tip>A consumer brand might use **Casual** + **Brief**, while a SaaS product's docs site might use **Professional** + **Detailed**.</Tip>

## Next Step

<Card title="Pricing Plans" icon="credit-card" href="/billing/pricing-plans">
  See what's included in each plan.
</Card>